Can I return and exchange items?
Since we are responsable trading company and we have our own Vertu manufacture, all phones can be Returned for exchanges. Please make sure the phones are 100% brand new without and scratches before you send them back for exchanging. And if you want o ship the phone back for exchange to the same model, just ship the phone back without original box or accessoris.
Pls contact us for returning address if you want to return the phones for exchanging.
Can I return for refund?
We accept full refunds if you are not satisfied with the products you have received, if you want full refunds, pls return the items back in 7 days after you receive the items, and pls pay for the return shipping cost first, and when we receive the item back and make sure there is no human damage, we will give you full refunds. And about the return shipping cost, if it is our fault to send out the defecting items or wrong items, we will be responsible for the return shipping cost.If it is not our fault, the buyers have to pay for the return shipping cost.
1. If you want to make an exchange to the same model or same model with different color, just ship only the phone back without box or other accessories.
2. If you want to make an exchange to another model or want full refunds, please ship everything back incluidng the phone, the box and all the accessories.