Shipping

Our Delivery
Vertutime.com has built up solid partnership with the DHL, EMS, Singapore post shipping companies to provide professional worldwide door-to-door delivery.
Delivery Time
Items will be shipped out in the same day after you have checked out. In general, it may take about 3-20 business days for delivery, depending on the different delivery shipping options you select. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.
Order Tracking
We allow you to track your order at the click of a mouse. When your shipment is confirmed, you will receive a tracking number in your confirmation e-mail. 
What will I be charged for shipping?
Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.
How long will it take for my item to reach me?
Please note that business days, excluding Saturday, Sunday and Public Holidays, are calculated in terms of delivery period. In general, DHL takes about 3 - 7 days, EMS takes about 5 - 10 days, and Singapore post takes about 10 - 20 days. 
How can I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier' website.
What should I do if my shipment never arrives?
Please allow up to extra 5 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the "Contact Us" button on the website. We will get back to you quickly.
How do I ship items to a different address?
During our checkout process, please specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to address.
About the destination customs buckle goods,We also take corresponding measures,Anywhere appear "Vertu" Logo place,We will paste the black tape.

VertuTime.com does not ship to P.O.adresses  
Orders May Be Delayed for the Following Reasons: 
- "Bill To" and "Ship to" addresses are not the same. 
- Order is pending a credit approval and verification. 
- A product is currently out of stock. 
- An order which requires special customization. 
- An order is shipped to a special location such as Alaska, Hawaii, or APO/FPO.
Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense. We are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer. 
You may use the following links to track your package.
If your tracking number starts with M or V then your package has been shipped with DHL and you should track at www.dhl.com